Frequently Asked Questions

Is ordering from your website safe?
     Yes, we use a reliable and secure passage for transaction data.  All credit card information 
     is encrypted when transferred to our site using the industry-standard 128-bit encryption.


Can I place an order without giving my credit card information on-line?
     Yes, you may use our on-line order form.  Simply print the form, fill in the blanks, 
     and submit it to us:
           1. Fax it to: 256-536-3053 or
           2. Call it in to our toll-free number 877-835-8316 or
           3. Mail it with a check or money order to:
                      Parkway Scrubs
                      2006 Memorial Parkway
                      Huntsville, AL  35801


What styles and colors do you monogram in?
     We monogram in 2 font styles: block and script.  
     Placement is left chest (as if you are wearing the garment).  
     You may select black, white or navy thread color. 
     Please make choices carefully.  Monogrammed item(s) are not returnable.

block style

script style

How long will it take to process my order?
     Your order will be processed and item(s) that are in stock are shipped within 2 business 
     days. Item(s) not in stock will be special ordered and require 2-3 weeks for delivery.
     Monogrammed item(s) add 7-10 business days to delivery time.  We will notify you by 
     e-mail if there is a delay in shipping.


Do you ship internationally?
   No, we currently do not ship internationally.
   
 
How should I send a return or exchange?
     Simply print and complete the "Satisfaction Guarantee" instruction form.  Send the 
     item(s), and the completed form via insured, prepaid U.S. mail or UPS to:
                      Parkway Scrubs
                      2006 Memorial Parkway
                      Huntsville, AL  35801


Do I need a return authorization?
      No, as long as you are returning an item within 30 days of purchase, the item is unworn 
      and the original tags are attached. 
 
 
How do I contact you?
       call toll-free: 1-877-835-8316
       or e-mail: sales@parkwayscrubs.com